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CUSTOMER SATISFACTION IS OUR PRIORITY

WE ARE RECOGNIZED FOR OUR PREDICTIVE CAPABILITIES

Customer success story – Mirae Asset

Vishal Samant

Vishal Samant

VP – Information Technology

The first thing I would like to say to all the organizations, big or small, is that PAM is a must. ARCON | PAM is really at the cutting-edge of PAM solution and therefore must always be in the consideration set. We are very happy with the product, people, process and their support system.

INDUSTRY

BFSI

COMPANY SIZE

51-200

Product Implemeted

ARCON PAM

General Questions

Ans: Following are some of the key use cases which we were looking to address with PAM a) Secure & Audit Privileged Account Credentials b) Enforcing least privileges on desktops c) Applying least privilege across our server’s d) Control Remote Access throughout the organization e) Extending PAM Best Practices to Network Devices, IoT, Cloud and Virtualized Environments f) Integrate PAM with Other IT Tools like SIEM, ITSM and Identity Access Management etc.

Ans: We looked at multiple products based on Gartner’s Magic Quadrant and some local players as well.

Ans: We shortlisted ARCON | PAM for the following reasons a) All our use cases were met with out-of-the-box version of the product b) The set-up time was the fastest among all players c) The clarity on the product road map d) Professional approach of the team from Sales and Pre-sales e) Management Expertise in the area of Information Security f) 24 X 7 support etc.

Ans: Our evaluation process was very detailed. We made a business requirement document and listed all the features that were required from the PAM solutions. We invited vendors to do a presentation, demo and followed by the Proof of Concept (POC) in our environment. At every stage we were evaluating the vendors based on product features, skills of the resources interacting with us, response times, depth of knowledge etc. Our evaluation process was spread over 3 to 4 months, but the time and effort were worth it. We are happy with our process and the final selection of ARCON as a partner.

Ans: What I really liked is that once the purchase formalities were completed, during kick – off stage we had all the requisite details like project plan, pre-requisite, identification of project manager, technical lead etc. were available. We discussed and agreed on the plan, and it went smooth and in line with the plan.

Ans: I was pleasantly surprised with the ease of deployment done by ARCON. It surpassed my expectation.

Ans: We are using ARCON | PAM for all our use cases and our expectation is met. We are very happy with our selection.

Ans: We have a dedicated Account Manager and have access to support infrastructure, however we have not had the need to reach either of them, as the product works smoothly like a well-oiled machinery.

Ans: All our use cases have been met. Out Audit process on Privileged Id’s has gone very smoothly. This being a big part of our information security infrastructure, I will not be in a position to give more details.

Ans: The first thing I would like to say to all the organizations, big or small, is that PAM is a must. ARCON | PAM is really at the cutting-edge of PAM solution and therefore must always be in the consideration set. We are very happy with the product, people, process and their support system.