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Customer success story – Mirae Asset

Vishal Samant
VP – Information Technology
The first thing I would like to say to all the organizations, big or small, is that PAM is a must. ARCON | PAM is really at the cutting-edge of PAM solution and therefore must always be in the consideration set. We are very happy with the product, people, process and their support system.
INDUSTRY
BFSI
COMPANY SIZE
51-200
Product Implemeted
ARCON PAM
General Questions
What were the use cases which made you look for a solution like PAM?
Ans: Following are some of the key use cases which we were looking to address with PAM a) Secure & Audit Privileged Account Credentials b) Enforcing least privileges on desktops c) Applying least privilege across our server’s d) Control Remote Access throughout the organization e) Extending PAM Best Practices to Network Devices, IoT, Cloud and Virtualized Environments f) Integrate PAM with Other IT Tools like SIEM, ITSM and Identity Access Management etc.
How many products did you evaluate for PAM?
Ans: We looked at multiple products based on Gartner’s Magic Quadrant and some local players as well.
What made you zero-in ARCON | PAM? What were the top 3 to 4 points after which you said yes this is what I am looking for?
Ans: We shortlisted ARCON | PAM for the following reasons a) All our use cases were met with out-of-the-box version of the product b) The set-up time was the fastest among all players c) The clarity on the product road map d) Professional approach of the team from Sales and Pre-sales e) Management Expertise in the area of Information Security f) 24 X 7 support etc.
Vishal can you elaborate on your evaluation process?
Ans: Our evaluation process was very detailed. We made a business requirement document and listed all the features that were required from the PAM solutions. We invited vendors to do a presentation, demo and followed by the Proof of Concept (POC) in our environment. At every stage we were evaluating the vendors based on product features, skills of the resources interacting with us, response times, depth of knowledge etc. Our evaluation process was spread over 3 to 4 months, but the time and effort were worth it. We are happy with our process and the final selection of ARCON as a partner.
Did the Implementation go according to the joint project plan prepared by both the organization?
Ans: What I really liked is that once the purchase formalities were completed, during kick – off stage we had all the requisite details like project plan, pre-requisite, identification of project manager, technical lead etc. were available. We discussed and agreed on the plan, and it went smooth and in line with the plan.
How much time was taken for the implementation? In your assessment is the time taken to implement the solution was on expected lines.
Ans: We took less than 6 weeks to implement the whole solution.
Was your deployment experience in line with your expectation at the time of selecting ARCON|PAM?
Ans: I was pleasantly surprised with the ease of deployment done by ARCON. It surpassed my expectation.
Are the benefits of ARCON | PAM in line with your expectation?
Ans: We are using ARCON | PAM for all our use cases and our expectation is met. We are very happy with our selection.
How is the support provided by ARCON?
Ans: We have a dedicated Account Manager and have access to support infrastructure, however we have not had the need to reach either of them, as the product works smoothly like a well-oiled machinery.
Would you like to share an example of how the solution has improved the way your organization functions post deployment?
Ans: All our use cases have been met. Out Audit process on Privileged Id’s has gone very smoothly. This being a big part of our information security infrastructure, I will not be in a position to give more details.
What will you say to all the customers who are evaluating ARCON | PAM solution?
Ans: The first thing I would like to say to all the organizations, big or small, is that PAM is a must. ARCON | PAM is really at the cutting-edge of PAM solution and therefore must always be in the consideration set. We are very happy with the product, people, process and their support system.