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CUSTOMER SATISFACTION IS OUR PRIORITY

WE ARE RECOGNIZED FOR OUR PREDICTIVE CAPABILITIES

Customer success story – Arihant Capital

Dipak Rout

CIO

The product (UBA) and its features have exceeded my expectations. Also, feedback provided by us was taken into product consideration and delivered in line with our requirement thus enabling us to increase the usability of the product.

INDUSTRY

BFSI

COMPANY SIZE

201-500

Product Implemeted

ARCON UBA

General Questions

Ans. Productivity and End Point Security were the themes around which various use cases made us look for a solution like UBA. The pandemic scenario only accelerated our implementation. Some detailed use cases like login/log out time, hours of work, applications that were used while working, monitoring key users and applications, along with alerts in the event of abnormal behaviour pattern and much more became the focus of our requirement.

Ans. In the early stages of decision making, we evaluated products from 3-4 vendors covering both local as well as international vendors.

Ans. The prominent features in ARCON | UBA which made me go for it are:

  • The solution gives a complete overview of behaviour profiles along with data analytics to the security management team to implement secured application control
  • The product collects all data centrally
  • The solution provides insights for risky behaviour profiles
  • It enables data profiling and anomaly detection using AI models
  • Basic DLP functionality is also integrated with user behaviour analytics, thus having one more layer of data protection.
  • It is a great tool to monitor the level of productivity across users during pandemic while they are working remotely

Ans. Our evaluation process started with feature comparison followed by POC and the commercial discussion. Eventually, the product was finalized post the above steps.

Ans. We had Endpoints with different versions of Windows Operating System (8 and 10) and also a mix of 32 and 64 Bit system. ARCON | UBA was able to meet our requirements and provided solution compatible with all systems.

Ans. The total time taken for implementation was around 15 days. We first implemented the solution and captured text recording for all users for two weeks. That data gave us visibility on the user’s behaviour. Based on the user behaviour report and its analysis we were able to create profiles of video recording, restrictions, etc. and apply the same in a matter of minutes and improve on our monitoring requirement.

Ans. Yes, even with the unique challenges of the project, the deployment was swift and stress-free.

Ans. Yes, the product and its features have exceeded my expectations. Also, feedback provided by us was taken into product consideration and delivered in line with our requirement thus enabling us to increase the usability of the product. In addition, new features are also added and updated by ARCON on a quarterly basis, thus keeping pace with changing environment.

Ans. The tool enabled us to keep a check on risky behaviour profiles through the following mechanism:

  • It enabled us to configure baseline activities on machines as per the centralized policy
  • Unified data analytics helped us to examine anomalous activities deviating from configured baseline policy
  • Dynamic reports enabled us to make more secured IT security decisions during the transition of WFH (work from home) policy
  • The elevation feature of the product is one of the highlights of the product and helped us to reduce the efforts of the support team.
  • It helped us in maintaining a high level of productivity even while working remotely

Ans. ARCON is not only a product vendor but a trusted security partner. The ARCON | UBA product from them is a highly customizable product meeting various use cases. Also, the implementation time is small, thus giving us a return on the investment in a very short period.