ARCON’s Support teams are provided with the maintenance programs to keep the solution updated and to ensure that the solution is running efficiently; thereby fulfilling the enterprise’s expectations and requirements. The maintenance programs help the customers to touch base the support team via phone calls, emails as per the maintenance agreement. 

 

SILVER Support:

Features 6*9 hours (Business Hours) phone and email support.

GOLD Support:

Features 6 * 12 hours on phone, emails. Emergency support for severity 1 issues will be handled even on holidays and extended hours on best effort basis.

GOLD Support (E)

Features 24*7 hours on phone, emails. For onsite emergency support for severity 1 issues, service pack will be available in 6/12/24 coupons.

 

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