ARCON’s Support teams are provided with the maintenance programs to keep the solution updated and to ensure that the solution is running efficiently; thereby fulfilling the enterprise’s expectations and requirements. The maintenance programs help the customers to touch base the support team via phone calls, emails as per the maintenance agreement.
Features 6*9 hours (Business Hours) phone and email support.
Features 6 * 12 hours on phone, emails. Emergency support for severity 1 issues will be handled even on holidays and extended hours on best effort basis.
GOLD Support (E)
Features 24*7 hours on phone, emails. For onsite emergency support for severity 1 issues, service pack will be available in 6/12/24 coupons.