ARCON’s Support team provides with the maintenance programs to keep the solution updated and to ensure that the solution is running efficiently; thereby fulfilling the enterprise’s expectations and requirements. The maintenance programs help the customers to touch base with the support team via phone calls, emails as per the maintenance agreement. 

 

SILVER Support:

Features 6*9 hours (Business Hours) phone and email support.

GOLD Support:

Features 6 * 12 hours on phone, emails. Emergency support for severity 1 issues will be handled even on holidays and extended hours on best effort basis.

GOLD Support (E)

Features 24*7 hours on phone, emails. For onsite emergency support for severity 1 issues, service pack will be available in 6/12/24 coupons.

 

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