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Many organizations manage IT operations with their internal end-users and external users such as third-party vendors, partners, contractors, technicians, or other external IT staff. Quite often, organizations do not have a choice but to allow external users to access critical systems for essential business functions, including remote operations.
Our client, one of the largest retail banks, required a robust solution for remote access that would ensure secure admin activities. Its IT environment was such that Windows and Mac business endpoints were accessed remotely for helpdesk activities. To ensure secure remote sessions, our client wanted to:
- Restrict sharing of admin credentials
- Monitor the admin activities of the endpoints
- Restrict admin access to only the helpdesk team
Download this case study to know how our client reaped immense benefits after deploying the ARCON | Global Remote Access (GRA) solution across 150,000 endpoints, encompassing all the bank’s end-user systems.
