Services

In addition to a highly scalable and feature-rich solution stack, ARCON offers world-class services

We ensure that whatever we deliver: solution training / consulting / support services – the stakeholder receives an enhanced experience. Through our carefully developed services and programs, we strive to ensure that:

Business outcomes are optimized, that is, ROI is high and the TCO is low

Technology adoption and investments create strategic value alignment for CIOs, CISOs and SRM leaders

Open communications and transparency nurtures long term relationships and trust

Support

ARCON has a distinguished global support infrastructure. The support services are offered directly by ARCON. We at ARCON believe that all customers deserve GREAT Support which is 24 * 7 * 365 days (about 12 months). With this kind of support in case of any issue, the customer using our portal, access the Knowledge Base or Speak to the Service Assurance Team member and resolve their issues.

Through our carefully crafted support services, we can build additional confidence and credibility with the customer, increase customer stickiness and ensure strategic value alignments. We have further enhanced this offering by increasing our training and team members in this area.

We have various support levels that can be offered to the clients to meet their budget requirements and at the same time to ensure that the application is highly available since all our solutions are critical data center support applications in terms of security and business resilience.

Training

ARCON offers a very comprehensive training program through its online training and learning portal – ARCON University. The portal includes all the updated and necessary guidelines, documentation and videos to better understand the product and services. ARCON University offers Certification for PAM Basics, PAM Administrator, PAM Implementer, and PAM Professional. ARCON also offers training in line with clients’ requirements (both online and offline). More than 10,000 IAM professionals have subscribed to our university courses and availed themselves with certificates. The courses offered by the university portal have helped IAM professionals with deep dive insights into the products which in turn equip them to better manage their IT resources.

Partner Training Programs

Partners play a pivotal role in ARCON’s global expansion strategy. Therefore, we have tailored our training programs such that it helps partners to optimize their collaboration with ARCON in terms of implementing projects at enterprise scale.

1

We provide training to partners and their team members by helping them to register on ARCON | University to get themselves certified on following levels

A. Certified ARCON | PAM Associate
B. Certified ARCON | PAM Administrator
C. Certified ARCON | PAM Professional
D. Certified ARCON | PAM Consultant

2

We have a 2-day Partner Training program as part of our on boarding program (Physical / Virtual)

3

We have upgrade partner training program (Physical/Virtual) with each release so that they are aware of new features that are being rolled out.

4

We have a dedicated desk for partners to call for any Implementation help while the implementation help is going on.

5

There is also a dedicated desk for partners to call for any support challenges which the customers are facing.

6

We also do ARCON | Mindshare programs with our Partners to get their inputs on the product, service, support, pricing, road map planning, marketing etc. making it a true partnership model of growth.

Consultation

Different organizations have different IT security needs, including infrastructure. Therefore, we firmly believe that there is no one size that fits all solutions. Effectively implementing technologies and solutions requires a perfect mix of people, processes and procedures. Projects, especially Privileged Access Management, require the utmost attention for successful implementation. Towards this end, we offer pre-implementation and post-implementation consultations so that your organization can build high-performance IT infrastructure for seamless digital transformation.

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