Over the last few months, the team at IT Central Station reached out to ARCON Privileged Access Management customers with one goal: to find out what they really think about their experiences with ARCON.
As the leading user review platform for enterprise technology solutions, we are always on the hunt for user feedback that can help our growing community of tech professionals make future buying decisions for their companies. Dubbed as “The Yelp of Enterprise Technology” by the Wall Street Journal, we have created a long-standing reputation of offering trusted, current and relevant information about enterprise technology solutions without vendor bias.
To that end, while ARCON allowed us to reach out to their customers, they were not present when their users were providing reviews, nor did they approve the reviews before they were published on our platform. This, as well as our standard triple-authentication process, was to ensure that ARCON users were able to provide their impartial opinions that could best benefit our community.
As we collected this feedback, we discovered that many of the ARCON user reviews highlighted similar features that contributed to their positive experiences with this leading privileged identity management tool. In this post, we highlight three of the most prevalent themes that has come up among ARCON users, which we hope will help others looking for honest, unbiased tech reviews in their market research.
Ease of Use
One major theme that came up in ARCON’s user reviews is how easy it is to use:
“All technical solutions are being controlled by ARCON. And the main area of improvement here is, we have ease of access. People have password-less access and a need-to-know-basis access whenever they require, when the approvals are in place for access. Previously, all this things were handled manually in the environment. Those we have automated, we have eliminated dependency on any manual intervention.” – Manager at a financial services firm with 1,000+ employees.
“From the administrative point of view, there are cases that I have automated. I used to have to log in to all the servers. Now, it’s really simple to work. For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, ‘This is really a good feature.’” – Rajesh G., Manager of RPA at a financial service firm.
ARCON’s scalability is another popular theme that came up frequently in their user reviews:
“It is a scalable product. A year ago, our infrastructure was on-premise. Then, we moved to the cloud infrastructure. Even during that time, it was very easy for us to move this application and database from on-premise to cloud, as well as configure new things, such as load balancing. The product is very compatible.” – Aunmod K., Senior Officer of Information Security at a financial services firm.
“We have never faced any issues with scalability. This product is scalable enough. There are any number of services that you can add, any number of users who can use it, and any number of infrastructure devices which can be added.” – Head of Information Security & Risk Assurance at a financial services firm.
Automatic Password Changes
Another theme that came up in ARCON’s user reviews is its ability to change passwords automatically, which allows for smoother internal processes:
“Let’s say one administrator is managing a hundred servers. He may not know the different passwords of the different servers. That person will log in to this solution using his domain ID and password and he will get access to the servers he is managing. This is a primary use of this particular solution. And then, after storing this administrator password in this password vault of the solution, the solution can automatically go and change the password based on the defined frequency with the defined complexity.” – Prashant M., Head of IT Security at a financial services firm with 10,000+ employees.
“Once logged into our kiosk, I can go to 10 different servers and everything is logged. We can use this to identify which user is logged in, because the login being using to connect to servers will be a common ID, and that ID will not tell you who is the person logged in is…Another feature is the password can be changed automatically. For example, if you have a 60 day password change policy, your cards will change the password on its own and keep it within the system.” – Consultant at a financial services firm with 1,000+ employees.
ARCON is a leading enterprise risk control solutions provider, specializing in risk-predictive technologies. ARCON | User Behaviour Analytics enables to monitor end-user activities in real time. ARCON | Privileged Access Management reinforces access control and mitigates data breach threats. ARCON | Secure Compliance Management is a vulnerability assessment tool.